Terms of service

Last updated: August 20, 2026

1. General Provisions

These Terms of Service set out the rules for using the Świat Wnętrz online store, placing orders, entering into sales contracts, making payments, delivery of products, withdrawing from contracts and submitting complaints.

The online store operates using the Shopify platform.

The store operates exclusively online.

2. Seller

The seller is:
MPC MEBLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Nenckiego 175, lok. 2
52-213 Wrocław
Poland
NIP: 8992756230
REGON: 022475134
Email: swiatwnetrzpol@gmail.com
Phone: +48 000 000 000
Contact hours: 09:00–18:00

3. Products

Świat Wnętrz offers furniture intended for home use.

The range includes in particular:

  • living room furniture;
  • tables;
  • stools;
  • other furniture intended for home and residential interiors.

Products offered in the store are handmade.

Product images are provided for informational purposes. The actual appearance of a product may vary slightly from the images presented in the store, particularly due to screen settings and the handmade nature of the products.

4. Prices

Product prices are displayed in the store before an order is placed.

For customers in Poland, prices are displayed in PLN.

For deliveries outside Poland, the store may display prices in USD. The store may automatically convert prices according to the exchange rate applied by the store system.

The price displayed at the time the order is placed is the applicable price for the customer.

Delivery costs are displayed during the checkout process.

5. Placing an Order

To place an order, the customer should:

  • select a product;
  • add the product to the shopping cart;
  • proceed to checkout;
  • provide the required information;
  • select an available payment method;
  • accept these Terms of Service;
  • confirm the order.

Before placing an order, the customer has the opportunity to review and correct the information entered and the details of the order.

6. Conclusion of the Contract

Submitting an order constitutes an offer to enter into a sales contract under the terms specified in the order.

After an order has been successfully placed, the customer will receive an order confirmation at the email address provided.

The sales contract is concluded in accordance with applicable law.

7. Payments

The following payment methods are available in the store:

  • Visa;
  • Mastercard;
  • Apple Pay;
  • Google Pay;
  • PayPal;
  • BLIK;

Klarna.

Payment for the order is made at the time the order is placed.

If payment is not successfully completed, the order may not be processed until the required payment has been received.

8. Order Cancellation

The customer may cancel an order until it has been shipped.

To cancel an order, please contact us as soon as possible:
Email: swiatwnetrzpol@gmail.com
Phone: +48 000 000 000

Once the product has been shipped, cancellation under the standard procedure may no longer be possible.

This does not affect the consumer's statutory right to withdraw from the contract.

9. Delivery

Świat Wnętrz delivers:

  • throughout Poland;
  • to all countries of the European Union;
  • to Ukraine.

Estimated delivery times are:

Poland: 1–3 days.

European Union and Ukraine: 3–10 days.

The stated delivery times are estimates and may change due to circumstances beyond the Seller's control.

10. Delivery Costs

Standard delivery costs are:
Poland: 45 PLN
European Union: 75 PLN
Ukraine: 75 PLN

Orders with a value of at least 3999 PLN qualify for free delivery.

For orders where prices are displayed in USD, the store may automatically convert the free-delivery threshold according to the applicable exchange rate.

11. Additional Delivery Services

The delivery service organized by Świat Wnętrz may include:

  • delivery of furniture to the specified address;
  • carrying the furniture inside;
  • furniture assembly.

The availability of carrying-in and assembly may depend on the technical conditions at the delivery location.

The customer is responsible for ensuring suitable access to the place where the furniture is to be delivered and assembled.

12. Receipt and Inspection of Products

We recommend that customers inspect their furniture at the time of delivery.

If any transport damage is noticed, we recommend taking photographs or a video documenting the condition of the product and contacting Świat Wnętrz as soon as possible:

swiatwnetrzpol@gmail.com

Failure to report damage at the time of delivery does not automatically result in the loss of the consumer's statutory rights.

13. Right of Withdrawal

Consumers have the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with applicable law.

Detailed information regarding withdrawal, returns and refunds is provided in our Return and Refund Policy.

14. Complaints

If a product does not conform to the contract, the customer may submit a complaint in accordance with applicable law.

Complaints can be submitted by contacting us at:
swiatwnetrzpol@gmail.com
We recommend providing:

  • order number;
  • contact details;
  • description of the issue;
  • photographs or other materials showing the reported problem, if available.

Complaints are handled in accordance with applicable consumer protection laws.

15. Warranty

Products offered by Świat Wnętrz are covered by a 12-month warranty.

The warranty does not cover mechanical damage or damage caused by the customer, including:

  • hitting the product;
  • dropping the product;
  • improper use;
  • using the product contrary to its intended purpose;
  • intentional damage.

The warranty terms do not limit the consumer's statutory rights regarding the conformity of goods with the contract.

16. Made-to-Order and Customized Products

Products offered by Świat Wnętrz are not made-to-order or customized products unless this is expressly stated for a particular product.

17. Customer Account

The store may provide features available through the Shopify platform.

If using a particular feature requires the creation of an account, the customer agrees to provide accurate information and maintain the security of their account access details.

18. Newsletter and Marketing

Świat Wnętrz does not currently use Klaviyo, Mailchimp or similar email marketing tools.

The store does not currently use Google Ads, Meta Pixel or TikTok Pixel.

19. Personal Data

Customers' personal data is processed in accordance with applicable data protection laws and the principles described in our Privacy Policy.

20. Cookies

The store uses cookies and similar technologies necessary for the proper functioning of the website, including the shopping cart, checkout process and other store functions.

Detailed information is available in our Cookie Policy.

21. Intellectual Property

Content available in the store, including texts, photographs, graphics, product descriptions, trademarks and visual elements of the website, may be protected by intellectual property laws.

Such content may not be copied, distributed or used in a manner that infringes applicable law without the consent of the relevant rights holder.

22. Liability

Świat Wnętrz makes reasonable efforts to ensure that the information presented in the store is accurate and up to date.

The Seller is not liable for temporary unavailability of the store caused by technical problems or circumstances beyond its control.

Nothing in these Terms of Service is intended to exclude or limit consumer rights arising from mandatory provisions of applicable law.

23. Changes to the Terms

These Terms may be amended in the event of:

  • changes in applicable law;
  • changes to the operation of the store;
  • introduction of new services or features;
  • changes to the Seller's details.

Changes do not affect rights acquired by customers before the amendments take effect.

The current version of the Terms is available in the Świat Wnętrz online store.

24. Applicable Law

Contracts concluded through the store are governed by applicable law.

For consumers residing in another European Union country, this provision does not deprive them of the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence.

25. Contact

Świat Wnętrz
MPC MEBLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Nenckiego 175, lok. 2
52-213 Wrocław
Poland
NIP: 8992756230
REGON: 022475134
Email: swiatwnetrzpol@gmail.com
Phone: +48 000 000 000
Contact hours: 09:00–18:00