Refund policy

Last updated: August 20, 2026

At Świat Wnętrz, we want shopping for home furniture to be convenient and secure. If, after receiving an order, a customer decides that the product does not meet their expectations, they may exercise their right to withdraw from the contract under the terms described below.

1. Right of Withdrawal

If you are a consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason.

The withdrawal period begins in accordance with applicable law, generally from the day on which the consumer or a third party designated by the consumer, other than the carrier, receives the product.

To exercise the right of withdrawal, you must inform us of your decision before the expiry of this period.

You can contact us at:
Email: swiatwnetrzpol@gmail.com
Phone: +48 000 000 000

You do not have to provide a reason for the return.

2. How to Request a Return

To start the return process, contact us at:
swiatwnetrzpol@gmail.com
Where possible, your message should include:

your full name;
order number;
name of the product you wish to return;
information confirming your decision to withdraw from the contract.

After receiving your request, we will contact you to arrange collection of the returned product.

Due to the size and nature of our furniture, returns are arranged directly rather than requiring customers to send furniture using standard parcel delivery services.

3. Cost of Return

Świat Wnętrz covers the cost of collecting the returned product.

Under our standard return procedure, the customer does not pay the return transportation costs.

4. Condition of the Returned Product

The product should be returned in a condition that allows it to be resold.

A consumer has the right to inspect the product to the extent necessary to establish its nature, characteristics and functioning, in the same way they could reasonably do in a physical store.

If the product has been used beyond what is necessary to establish its nature, characteristics and functioning, the consumer may be liable for any reduction in the product's value to the extent permitted by applicable law.

5. Refunds

If the withdrawal from the contract is valid, we will refund all payments received from the customer, including the cost of standard delivery to the customer.

If the customer selected a more expensive delivery method than the cheapest standard delivery method available in the store, the refund will cover the cost of the cheapest standard delivery method.

The refund will be made using the same payment method used for the original transaction, unless the customer agrees to another method that does not result in any additional costs for the customer.

6. Refund Processing Time

The refund will be issued without undue delay and no later than 14 days from the day on which we receive information about the withdrawal from the contract.

In the case of a product return, we may withhold the refund until we receive the returned product or until the customer provides proof that the product has been returned, whichever occurs first.

Our goal is to process returns as quickly as possible. We generally need up to 3 business days to process the return, after which the funds are transferred using the original payment method.

The time required for the funds to appear in the customer's account may additionally depend on the customer's bank or payment provider.

7. Products Damaged by the Customer

The right of withdrawal does not give the customer the right to intentionally damage the product or use it beyond what is necessary to establish its nature, characteristics and functioning.

Damage resulting from improper use, dropping the product, hitting the product or other actions attributable to the customer may result in liability for a reduction in the value of the product to the extent permitted by applicable law.

8. Complaints and Non-Conformity of Goods

The right of withdrawal is independent of the consumer's right to submit a complaint if the product does not conform to the contract.

If the product you receive is defective or does not conform to the contract, please contact us at:

swiatwnetrzpol@gmail.com

Where possible, please provide the order number and information allowing us to assess the issue, including photographs or a video showing the reported problem.

Complaints are handled in accordance with applicable consumer protection laws.

9. Warranty

Products offered by Świat Wnętrz are covered by a 12-month warranty.

The warranty does not cover mechanical damage or damage caused by the customer, including:

dropping the product;
hitting the product;
improper use;
using the product contrary to its intended purpose;
intentional damage.

These warranty limitations do not affect the consumer's statutory rights concerning the conformity of goods with the contract.

10. Contact

Świat Wnętrz
MPC MEBLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Nenckiego 175, lok. 2
52-213 Wrocław
Poland
NIP: 8992756230
REGON: 022475134
Email: swiatwnetrzpol@gmail.com
Phone: +48 000 000 000
Contact hours: 09:00–18:00