Shipping policy

Last updated: August 20, 2026

1. General Information

Świat Wnętrz is an online furniture store offering handmade furniture for homes, particularly furniture for living rooms and other residential interiors.

We deliver throughout Poland, to all countries of the European Union, and to Ukraine.

Delivery is organized directly by Świat Wnętrz.

2. Estimated Delivery Times

Estimated delivery times are:

Poland: 1–3 days.

European Union and Ukraine: 3–10 days.

These delivery times are estimates and may be affected by logistical, transportation or other circumstances beyond our reasonable control.

If a significant delay occurs, we will contact the customer and provide available information regarding the status of the delivery.

3. Delivery Costs

Standard delivery costs are:
Poland — 45 PLN
European Union — 75 PLN
Ukraine — 75 PLN

For deliveries outside Poland, the store may display prices and delivery costs in USD. The amounts may be automatically converted by the store system according to the applicable exchange rate.

4. Free Delivery

Delivery is free for orders with a value of at least 3999 PLN.

Where prices are displayed in USD, the store may automatically convert the free-delivery threshold into the selected currency.

5. Delivery Service

Delivery is organized directly by Świat Wnętrz.

The delivery service may include:

  • transportation of the furniture to the specified address;
  • delivery of the product to the customer;
  • carrying the furniture inside;
  • furniture assembly.

The availability of carrying-in and assembly may depend on the technical conditions at the delivery location.

The customer is responsible for ensuring suitable access to the location where the furniture is to be delivered and assembled.

6. Delivery Address

The customer must provide a correct and complete delivery address when placing an order.

If the address provided is incorrect or incomplete and prevents successful delivery, we will contact the customer to obtain the necessary information.

If a new delivery needs to be arranged because of incorrect information provided by the customer, additional transportation costs may apply, subject to the customer's statutory rights.

7. Contact Before Delivery

Where necessary, Świat Wnętrz may contact the customer before delivery to arrange a delivery date or confirm delivery details.

The customer should remain available using the telephone number or email address provided when placing the order.

8. Inspecting the Product Upon Delivery

We recommend inspecting the furniture when it is delivered.

In particular, customers should check:

  • whether the product or packaging has visible damage;
  • whether the delivered product corresponds to the order;
  • whether any elements of the product have been damaged during transportation.

If damage is noticed, we recommend taking photographs or a video and contacting Świat Wnętrz as soon as possible:

Email: swiatwnetrzpol@gmail.com

Failure to report damage at the time of delivery does not automatically result in the loss of the consumer's statutory rights.

9. Delivery Delays

If delivery is delayed for reasons attributable to Świat Wnętrz, we will inform the customer about the expected delivery date.

If the delay results from circumstances beyond our control, we will provide the customer with available information regarding the situation affecting the delivery.

Where applicable law grants the consumer the right to withdraw from the contract due to failure to deliver the product within the required period, the relevant statutory provisions shall apply.

10. Customer Absence

If the customer is not present at the delivery address at the agreed time, Świat Wnętrz will contact the customer to arrange another delivery date.

If a new delivery must be organized due to circumstances attributable to the customer, additional transportation costs may apply, subject to the customer's statutory rights.

11. International Deliveries

Świat Wnętrz delivers to:

  • all countries of the European Union;

Ukraine.

Delivery costs and estimated delivery times are presented during the checkout process.

For deliveries to Ukraine or other destinations where customs duties, taxes or other public charges may apply, the customer may be responsible for such charges where required by applicable law.

12. Products Damaged During Delivery

If a product arrives damaged, please contact Świat Wnętrz as soon as possible.

Where possible, the report should include:

  • order number;
  • description of the damage;
  • photographs of the damaged product;
  • photographs of the packaging if it was also damaged;
  • any additional information that may help us assess the situation.

After receiving the report, we will contact the customer to determine the appropriate next steps.

The consumer's statutory rights concerning the conformity of goods with the contract remain unaffected.

13. Contact

For questions regarding delivery, please contact us:
Świat Wnętrz
MPC MEBLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Nenckiego 175, lok. 2
52-213 Wrocław
Poland
NIP: 8992756230
REGON: 022475134
Email: swiatwnetrzpol@gmail.com
Phone: +48 000 000 000
Contact hours: 09:00–18:00

14. Final Provisions

This Shipping Policy supplements the Terms of Service of the online store.

If any provision of this policy conflicts with mandatory applicable law, the relevant statutory provisions shall apply.